We are committed to your satisfaction and strive to provide a clear and fair policy regarding refunds and exchanges. You may request a return or exchange within 30 calendar days of delivery. To qualify, items must be unused, in their original condition, and returned in the original packaging. Certain items, including custom products and downloadable digital goods, are non-returnable.
Refunds will be issued to the original payment method used for your purchase. Once your return is received and inspected, we will notify you regarding the approval or denial of your refund. Approved refunds are typically processed within 10-15 business days, though the timing may vary depending on your card issuer. Shipping charges are non-refundable unless the return results from our error, such as a defective or incorrect item. Partial refunds may be issued for items that are damaged, missing components, or not in their original condition.
To initiate a return or exchange, please contact us at services@mada.org or 651-291-2400 with your order number and reason for the return. We will provide instructions for returning your item, including any necessary shipping labels. Customers are generally responsible for return shipping costs, unless the return is due to an error on our part.
If a refund does not appear in your account within the expected timeframe, we recommend contacting your card issuer first. If the issue persists, please reach out to us directly and we will assist in resolving the matter. In cases where an item is defective or damaged upon arrival, please contact us immediately with photos and relevant details. We will work with you to replace the item or issue a full refund, including applicable shipping charges.
We reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon posting to our website. For questions regarding returns, exchanges, or refunds, please contact us at services@mada.org or 651-291-2400.